Support

How Neon Moon works

Neon Moon helps parents and caregivers create calm, personalized bedtime stories for children. The app is designed around a simple routine: set up a child profile, generate a gentle story, and play it aloud when bedtime is ready.

Getting started

• Create a child profile with bedtime-safe details such as first name, age, and interests.
• Generate a story for tonight or replay a recent favorite from your library.
• Use narration controls to play, pause, or restart the story.

Story safety

Neon Moon is built for bedtime: stories should be age-appropriate, gentle, and calming. If a story feels wrong for your family, skip it and contact support so it can be reviewed.

Subscriptions

Subscription details and free-trial availability are shown in the app. Apple manages App Store subscriptions: use Apple’s subscription settings to manage or cancel one. Deleting your Neon Moon account does not cancel an App Store subscription.

Terms and privacy

Read the Terms of Use for the app terms, including the Apple Standard EULA that applies to App Store-distributed versions of Neon Moon. Read the Privacy Policy for information about data use, service providers, retention, and your privacy choices.

Privacy or data requests

Eligible signed-in parents can delete an account in Settings. When deletion succeeds, Neon Moon removes active account, child-profile, story, personalization, feedback, session, and related product records from its active database, and removes currently referenced narration and artwork media from supported configured storage when cleanup succeeds.

Deletion does not cancel an App Store subscription and is not a promise to erase every copy everywhere immediately. Limited records may be retained or processed for subscriptions, support, security or fraud prevention, legal compliance, backups and logs, or provider-cleanup audit and follow-up. Third-party providers may have their own applicable retention procedures.

For privacy questions, email [email protected]. The currently available account-data export is limited to active Neon Moon records for eligible verified accounts in JSON form; it is not an in-app download, a complete media export, or an export of records held by third-party providers. We do not currently document a support fulfillment process for that export. You can also review the Privacy Policy.

Contact

Email [email protected] and include the device you are using, what happened, and any steps that help reproduce the issue. Please do not include sensitive child details unless needed for support.